5 Year Movement Guarantee
How it works
Diagnosis
Our in-house technicians use specialist equipment to diagnose the issue.
Parts
The parts required for the repair are selected.
Repair
Our technicians perform a thorough inspection and replace any parts that are worn or malfunctional.
or
Replace
To save time, if your watch is returned in pristine condition it may be replaced for an identical model.
The 60|60 Guarantee is our industry-leading guarantee program. Which offers you a 60 day returns window and a 60 month warranty on your watch purchase.
If your watch develops a mechanical fault within 5 years (sixty months) of dispatch, we will repair it free of charge. Note that any service completed by someone other than Christopher Ward will invalidate this guarantee. This guarantee does not affect your legal rights.
Does bracelet resizing affect my movement guarantee? No.
Does engraving affect my movement guarantee? No, but the engraving charge will not be refunded.
Can I delay the guarantee start date for a gift? No, the guarantee starts two weeks post despatch
Is the movement guarantee transferable if I pass my watch on? Yes, as long as the new owner provides suitable proof of ownership, such as the warranty card or original purchase documents.
Are quartz batteries included in the movement guarantee? We expect our quartz batteries to last at least two years and will replace any defective battery free of charge within this period. After two years, we can replace the battery for a fee.
Once the watch is back with us and inspected, we will confirm whether the repair falls within the warranty. More details about what is covered under warranty can be found here.
All service and repair works come with a one-year warranty if outside of the original warranty period.
