Join the Christopher Ward team!
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Since becoming the world’s first direct-to-consumer luxury watch brand in 2004 – turning the traditional wholesale model on its head by offering unseen value in mechanical watches – Christopher Ward has become synonymous with innovation in an often-conservative sector.
Proudly Anglo-Swiss in structure, all Christopher Ward’s watches are designed at its UK base at Maidenhead and engineered and assembled at its atelier in Biel/Bienne, Switzerland. This unique ‘twin- flag’ approach has led to several significant firsts for CW, including the creation of the first commercially viable mechanical watch movement from a British brand in over 50 years.
Well respected within the global watch community, Christopher Ward has customers in more than 100 countries and still has the same mission: to put high-quality mechanical watches within reach of everyone.
As we grow the business, we look to invest in the right talent to enable us to achieve our goals.
Christopher Ward is committed to continuing to make diversity, equality, and inclusion part of everything we do-from how we build our products to how we build our workforce.
Our current vacancies are below.
Watchmaker
Role Summary:
Offering the world’s first 5-year movement guarantee on our watches back in 2004, we broke the
conventional mould by selling directly to consumers through the internet, promising to ensure optimum
performance of our timepieces over a 60 month period and the requirement now, is for an additional
watchmaker to join the technical team to repair, service and overhaul, the ever growing volume of
Christopher Ward watches out in global watch community, to the highest standards, within specified
time-frames.
We hope for the candidate to grow and develop their recognised bench skills in a busy workshop,
assisting with the development and coaching of apprentice technicians and watchmakers while also
taking care to ensure that their own productivity can be consistently representative of best workmanship
standards concentrating on the more complicated watch servicing & restoration challenges.
For the more experienced candidate, we will encourage further workshop responsibility, taking in
to consideration recommendations on potential opportunities that could heighten customer service
satisfaction or that may impact upon department efficiency & best productivity, helping improve our ever
growing business.
Once settled in, further brand approved training and an accreditation pathway will commence, in
order to allow the candidate to pro-actively consolidate and add to their already acquired bench skills.
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Responsibilities:
- Diagnosing and repairing watches - in line with our brand-specific guidelines.
- Servicing of all brand models including mechanical, quartz, ETA based and Modular Chronograph movements.
- Servicing of modified and inhouse mechanical movements; JJ modules and SH21’s.
- Testing timepieces for accuracy and performance, using specific tools and equipment.
- Visually checking all in-coming components and watches (dials, cases, hands, crystals, movements etc.) for damage, marks and scratches to ensure that they meet the agreed specification and report any quality issues.
- Troubleshooting mechanical problems
- Performing of a rigorous quality control for all repairs and services
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We are looking for candidates who can demonstrate they have the following:
- The ability to work confidently, cleanly and accurately with the following ETA/Sellita calibres: 2824, 2836, 2893, 7750, SW200, SW210, SW330, SW220, SW510.
- Have experience working on proprietary movement.
- Highly organised and capable of managing your own workload.
- Have the ability to work collaboratively in a team to coach and develop each other.
- Ability to work & prioritise tasks, achieving an elevated level of accuracy.
- Strong communication skills.
- Self-motivated with a positive can-do attitude.
- Possess a passion and appreciation for horology.
- A meticulous attention to detail and ability to interpret mechanical demands in a practical way.
- Keen to adhere to best practice service standards.
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The successful candidate is likely to have the following credentials:
- Experience in watchmaking
- Good level of spoken English
- GCSE (or equivalent) qualifications.
- A graduate of a watchmaker programme with either BHI, WOSTEP, BCU or comparable qualification (optional).
Hours & Location:
Monday-Friday either 08.00-16.00 or 09.00-17.00 – Maidenhead - with a
1-hour, unpaid lunch.
Interested? Apply now
Receptionist
Role Summary:
As our receptionist you will represent Christopher Ward and two other tenants in the building, you will be the first point of contact providing a warm welcome and creating a positive atmosphere to everyone arriving to our new offices in Maidenhead.
In this role you will be part of the facilities team maintaining the front of house reception area ensuring all duties and responsibilities in your remit are carried out.
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Responsibilities:
- To ensure the smooth running of reception.
- Meeting & greeting all visitors for Christopher Ward and two other tenants in the building
- To maintain security by following procedures monitoring the visitor log and ensuring correct badges are worn
- Managing meeting room bookings & making any necessary arrangements
- Ordering company consumable i.e., stationary /kitchen stock
- Keeping records of maintenance updated for the FM
- Processing & ordering access passes for staff & visitors
- Assist with ad-hoc tasks as needed to support the FM
- Ensuring that the reception area is safe & well presented
- Assisting site maintenance on weekly fire alarm tests & full site evacuation
- Assisting with travel plans
- Key holder
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Personal Attributes:
- Great communicator
- Exceptional phone skills
- A passion for great customer service with a can-do attitude.
- Can work as part of a team or on own initiative.
- Great organisational skills
- Ability to build a good rapport with our customers and our staff.
- Qualified First Aider & Fire Warden or willingness to undertake training.
- SIA Licence held or willing to undertake training.
- Abel to remain calm and focused under pressure.
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Company Benefits:
- Wonderful team culture within an inclusive SME
- Pension contribution 5%
- 25-days holiday
- Birthday off if it falls on a weekday
- Health insurance optional or salary benefits
- Life Insurance 4-time gross annual salary
- Staff discount
- Discretionary bonus scheme
- Parking space
- Bike to work scheme
- Travel card salary deductible
- Staff purchasing scheme.
- Competitive maternity and paternity pay
Interested? Apply now